Policy - Ty Matik

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Care instructions

How to keep the quality of your gold plated jewelry:
-All jewelry, except solid gold items, can and will most likely tarnish at some point,Please follow the steps to keep it as beautiful;
- Remove it when going to sleep, pool, beach, or spa
-You need to avoid contact with perfumes, body oils, and other chemicals. Never use chemical jewelry cleaners as these will do more harm than good.
- For light cleaning, gently polish with a dry cotton cloth,you can wash with mild water and hand dish washing liquid with a soft toothbrush,than rinse with clean water and dry it on a towel ,from a little distance you can use a hair dryer
- Store your beloved jewelry in a cool dry place.

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